Symbl provides real-time suggestions that a customer care agent can use during a call, enabling the agent to focus on the immediate engagement with the customer and resolve customer needs quickly thanks to task automation. This results in the ability to serve more customers with higher satisfaction during a shift. After a call, Symbl automates call disposition. This automation enables analysis of support conversations over time thanks to metadata on call statistics, agent productivity, and shift patterns, all of which lead to a better understanding of the priorities for the business.
When used for sales engagement and customer communication interactions, Symbl empowers businesses to access and connect massive amounts of existing data and ongoing new communications to identify growth opportunities and boost conversation efficiency for frontline sales teams by automating sales activity and action items in the CRM as it happens thereby freeing sales executives to focus on what they do best.
Symbl empowers businesses to access and connect existing data and ongoing new business conversations happening via voice, chat, or text to reduce the distraction for knowledge workers and help them focus on what is most important. Automated and indexed transcripts are an insurance policy. Optimize meeting productivity by surfacing the things that matter as the meeting occurs. Action items will be surfaced contextually and can be automated to trigger your existing workflows. Post-meeting summaries can be the source of truth. Problem solved.
Pay per Performance and Pay per Call
Our conversational intelligence APIs unlock value using proprietary machine learning algorithms that identify non-human pickups and analyze and transcribe business conversations as they happen. Symbl can detect an answering machine in under 4 seconds. Symbl captures customer intents for you. And with accurate reflection of customer input with a complete, searchable transcript of conversations, we save companies money and time.